Management Systems, Support Topics and Tools

This 45 minute course provides an excellent overview of ISO 19011 - Auditing Management Systems.  It provides an excellent overview of how to build, organize and implement a management system audit.

Intended Audience:

You are a stakeholder in you Quality Management System or Environmental Management System.  This course is intended for:

• Quality Managers
• Environmental Managers
• Internal Auditors
• QMS Project Manager

This is a short course provide background and useful information on creating and managing Turtle Diagrams.

A Turtle Diagram is a tool that can be used to detail, in a very exact manner, all of the elements of any given process within an organization.

To receive a certification an internal audit is required. These audits are a vital part of your Management System (MS), and help prepare your organization for an external audit.

This short course provides guidance for internal auditors.  It covers how to create an Audit Check list.

To receive a certification an internal audit is required. These audits are a vital part of your Management System (MS), and help prepare your organization for an external audit.

This short course provides guidance for internal auditors.  It covers how to begin and prepare for an audit.

No matter how many audits your staff must endure, knowing that someone will be "looking over your shoulder" and auditing your work always generates some tension and anxiety.  Here are some recommendations.

This 45 minute course provides excellent tips on how conduct  your internal audit.

An audit always finds areas for improvement. 

Effective Corrective Actions address what is important.  Also just as important is HOW they are presented.  Opportunities are usually positive and when Effective Corrective Actions are presented in a positive manner, the probability for success increases.

This short course covers the basic requirements and the process to follow.

Supplier, Inputs, Process, Outputs & Customers

This short course provides guidance for internal auditors.  It covers the basics of the SIPOC methodology.

This training is specifically for auditors (3rd Party and Internal) with a focus on an overview of the FMEA process, the new FMEA requirements (Design and Process), and how to audit this as part of the management system audit

This training is specifically for auditors (3rd Party and Internal) with a focus on an overview of the FMEA process, the new FMEA requirements (Design and Process), and how to audit this as part of the management system audit.

No matter how many audits your staff must endure, knowing that someone will be "looking over your shoulder" and auditing your work always generates some tension and anxiety.  Here are some recommendations.

This 45 minute course provides excellent tips on how conduct  your internal audit.

The purpose of this training is to review how to properly classify a nonconformance and write a valid justification.

This is a combined package of two courses:

1. Classifying Non-Conformances
2. Effective Corrective Actions

The purpose of this training is to review how to properly classify a nonconformance, write a valid justification and how to remedy these issues.

The purpose of this training is an overview of NonConformances & Root Cause Analysis.

This course provides an overview of Project Management as it pertains to your management system.

The need for excellent project management within an organization will only become more important in the coming years.

Here are the numbers:

• 10% of every dollar is wasted from poor project management
• Project-oriented industries will contribute $20.2 trillion to the GDP over the next 20 years
• 93% of organizations report using standardized project management practices, but only 58% fully understand the value

This course provides an overview of Project Management as it pertains to your management system for up to 10 employees.

The need for excellent project management within an organization will only become more important in the coming years.

Here are the numbers:

• 10% of every dollar is wasted from poor project management
• Project-oriented industries will contribute $20.2 trillion to the GDP over the next 20 years
• 93% of organizations report using standardized project management practices, but only 58% fully understand the value

This 45 minute course provides an excellent overview of the Process Approach when implementing your Management System.  It applies to all ISO standards.

It is intended for every person involved in the Management System.